Philippe A. Grandmaitre
PERSPECTIVES ON THE PRACTICE
Q: What do clients want most?
A: To be taken care of. So they can enjoy the excitement of buying a new home knowing there’s nothing to stress about. Or so at a difficult time they can say, “I don’t want to deal with this,” when a loved one dies and there’s an estate to settle. We take on the tough stuff so our clients don’t have to worry about it and we leave them feeling that we care, that they are not “just another file.”
Q: What does it take to deliver that kind of peace of mind?
A: Service, communication, collaboration, an ability to put yourself in the client's shoes, and keeping up to date. Things in the legal world change very quickly. You have to keep training if you want to give the best-informed solutions. And we take advantage of each other's experience. If I don't have all the answers I know I can access the knowledge of the team.
Q: Why do you think clients keep coming back?
A: Because they get our full attention and we care. We may have many files on the go, but for each client there's just one that matters: their own. We show them it means the same to us. And so someone who feels like we really took care of them on a real estate transaction is more likely to come back when they decide to do their will or incorporate a business. We see every new engagement as the start of a lifelong relationship.
Q: Did you always want to be a lawyer?
A: Always. My mother still has one of those “What do you want to be when you grow up?” projects I did as a kid. It was a picture of a gavel and a briefcase. I think the attraction was the opportunity to constantly learn, be exposed to new knowledge. And to do something I knew would be challenging.
Undergraduate - Université d'Ottawa
Law Degrees - Université d'Ottawa
Called to the Bar 2006
Navan Community Association - Vice President
Pioneer 3 Pitch League (Navan) - President
Business Club D'Orléans - Board of Directors
Orléans Chamber of Commerce - Member